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YundaDesk Commerce Apps

Storefront chat and read-only store context

Use this guide when installing or reviewing YundaDesk for Shopify, Shoplazza, or SHOPLINE.

Open YundaDesk Apps

What the app does

  • Connects one or more authorized stores to a tenant-isolated YundaDesk workspace.
  • Adds the YundaDesk storefront chat entry through each platform's supported theme app extension.
  • Synchronizes the read-only store, customer, order, fulfillment, product, cart, and abandoned-checkout records supported by the selected platform.
  • Lets support agents view relevant order context while replying in the YundaDesk workspace.

YundaDesk does not refund or cancel orders, change addresses or inventory, modify customer records, create discounts, or automatically send payment reminders in this release.

Install and activate

Shopify

  1. Install YundaDesk from Shopify and approve the requested read-only access.
  2. Sign in to YundaDesk and select the workspace that should own the store connection.
  3. In Shopify, open Online Store → Themes → Customize → App embeds, enable YundaDesk Chat, and save.

Shoplazza

  1. Install YundaDesk from Shoplazza and approve the requested read-only access.
  2. Sign in to YundaDesk and select the workspace that should own the store connection.
  3. Open the active online-store theme, select App Management, enable YundaDesk Chat (shown as YundaDesk 在线客服 in Chinese), and publish the theme change.

SHOPLINE

  1. Install YundaDesk from SHOPLINE and approve the requested access.
  2. Sign in to YundaDesk and select the workspace that should own the store connection.
  3. In SHOPLINE, open the active OS 3.0 theme in the theme editor, enable YundaDesk Chat from App embeds, and save.

Data availability by platform

DataShopifyShoplazzaSHOPLINE
Store, customers, orders, productsSupportedSupportedSupported
Cart eventsSupportedSupportedSupported
Abandoned checkoutSupportedNot available from the platform APISupported

Privacy and permissions

The app requests the minimum platform permissions needed for the capabilities above. Access tokens are stored in YundaDesk secret storage. The first release may process approved email and display-name fields, but it does not store phone numbers, shipping or billing addresses, identity-document data, or complete raw provider payload dumps.

See the YundaDesk Privacy Policy, Terms of Service, and Data Deletion Instructions.

Disconnect or troubleshoot

  1. Sign in to YundaDesk and open Apps → Installed.
  2. Open the store status panel to verify Store data and Storefront chat separately.
  3. If authorization has expired, use the reconnect action for the same store. Do not create a duplicate connection.
  4. To stop access, uninstall the app in the commerce platform and remove the connection in YundaDesk.

For product support, sign in to YundaDesk and use Settings → Subscription → Contact support. For privacy or deletion requests, email support@yundadesk.com. Include the platform, store domain, workspace name, and approximate failure time, but never send a password, access token, OAuth code, or HMAC value.